In the position of Service Contract Manager you make the difference by translating the insights in the operations of our customers in service into a matching Vanderlande service delivery. You establish a strong partnership being our customer representative within our organisation, the ‘Best Employee’ in the Netherlands.
As Service Contract Manager you will be responsible for managing multiple customer service contracts in our parcel market segment. You are the sparring partner of our customers with the goal to improve our customers competitive positions. With this customer contact, you should be able to identify and generate opportunities beneficial for both the customer and Vanderlande.
Your main tasks will be:
Implementing, managing, analysing and optimising service contracts;
Profit & loss responsibility for service contracts;
Identify, generate and sell new opportunities based on the full scope of our service products at our current customer base;
Acting as the client's representative within the internal organisation;
Being responsible for an operational tactical plan for your customers and its implementation, together with various team members;
Coordination and monitoring of service suppliers who deliver services to our customer against a cost effective budget;
Setting up and discuss with our customer the investment cycle using a life-cycle plan tailored to the customer's business and their future needs;
Ensuring a seamless transition from project phase to the service organisation by ensuring operational readiness;
Leadership in customer satisfaction, P&L and proposition development.
Design and development of contract management processes and implementation of these processes within the organisation;
Member of the sales team being responsible for preparing and creating service contracts.
The department WS (Warehousing Solutions) is responsible for a very significant part of Vanderlande’s total income and is expected to grow strongly for the next years. Service operations is part of the WS department and is internationally operating service organisations for our customers in the Warehousing Market segment. Alongside the traditional services, we are also developing ourselves as a business partner for our customers, data-driven with more and more intelligent and future-proof solutions. That’s why we are looking for you, talented people to help us!
As Service Contract Manager you will be in frequent contact with both internal and external customers building up long-term relationships. It is essential that you have good communication skills so you understand and translate the client and Vanderlande's operational processes. You also have good negotiation skills and are able to convince others to do what is best for our customers.
- You have a bachelor or master degree. Preferably in Economics, Industrial Engineering or an International Business and Management study;
- Relevant working experience (+/- 4 years) in a logistics and/or technical working environment is a must;
- You act as an entrepreneur in our international environment;
- Good command of English;
- Willing to travel abroad (30%).
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.
This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).
If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com
If the challenging profile of Service Contract Manager appeals to you, apply now by filling in the application form and uploading you CV and cover letter. For more information about this vacancy, please contact Mirre Sengers, Senior Recruiter (+31 413 493 279)