Service Contract & Account Manager – North America
Location: Marietta, GA (Office based with Travel)
Travel Requirement: Up to 20%
Position Summary
Are you driven by customer obsession and passionate about delivering exceptional service experiences? Vanderlande is seeking a Service Contract & Account Manager to support our North America service business. In this role, you will be the voice of the customer, ensuring their needs are met while managing the performance and profitability of service contracts across multiple sites.
This is a high-impact, cross-functional role where you’ll lead without formal authority, influence internal teams, and drive continuous improvement in a dynamic, fast-paced environment. Strong problem-solving skills are essential—you’ll be expected to navigate complexity, uncover root causes, and deliver practical, customer-focused solutions that drive long-term success.
Key Responsibilities
- Serve as the primary point of contact for customer sites we service—especially when challenges arise. You’ll represent the customer internally and advocate for their needs, even when it’s uncomfortable.
- Own the P&L for your assigned service contracts, ensuring both customer satisfaction and business profitability.
- Collaborate with internal stakeholders including the North America Service Center (NASC), Spare Parts (SP) team, and Project teams to resolve issues and improve service delivery.
- Lead regular meetings with the customer and internal teams to align on performance, pain points, and opportunities.
- Identify and support service opportunities that enhance customer value beyond the scope of the contract.
- Ensure smooth service transitions for new sites going live, working closely with project and service teams.
- Act as a check and balance to internal execution teams, holding them accountable for quality and delivery.
What You Bring
- A customer-obsessed mindset with the ability to advocate internally and influence across teams.
- A Bachelor’s or Master’s degree and 3+ years of relevant experience in service delivery, logistics, or technical environments. While experience with or within an automated material handling business is strongly preferred.
- Exceptional problem-solving skills—you can analyze complex issues, identify root causes, and drive practical, customer-focused solutions across cross-functional teams.
- A self-starter attitude—you’re resourceful, creative, and comfortable navigating ambiguity and informal structures.
- Drive financial performance through hands-on experience managing budgets and P&L accountability
- Excellent communication, negotiation, and interpersonal skills, with a collaborative and respectful approach to problem-solving.
- A continuous improvement mindset and the ability to lead change across cross-functional teams in support of your customer.
- Willingness to travel up to 20%.
How We Work
We are a tight-knit, collaborative team that puts the customer at the center of everything we do. Our way of working is built on:
- Ownership with support – You’ll lead to resolve customer pain points and requests with autonomy, backed by a team that’s always ready to help.
- Open communication – We share information, involve each other, and solve problems together.
- Respect and professionalism – We challenge ideas, not people, and always assume positive intent.
- Leadership without a title – You’ll influence across teams and departments, building networks and driving results.
- Mentorship and peer support – You’ll both learn from and support your teammates, because we succeed together.
Why Join Us?
- Work with one of the world’s most innovative logistics partners
- Be part of a growing, high-impact team supporting a major global customer
- Shape your role and grow your career in a flexible, entrepreneurial environment
- Make a real difference in how we serve our customers and grow our business