Service Coordinator

Service Coordinator

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Malaysia Kuala Lumpur, Malaysia.
Contract type
Full time
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Do you want to help our key customers focus on their core business? Do you have a strong affinity with delivering on-site maintenance services in a performance-based service contract? Do you have a passion to coordinate spare parts, inventory and purchasing for maintenance contract? Then start a new
challenge in your career and come and join our APAC Services organization.

Your department
Service Operations is part of the APAC Services organization. Life-cycle services accounts for more than 20% of the total sales at Vanderlande. At Vanderlande, we believe in long term relationships with our customers. We want to take ownership of the material handling processes to ensure we can improve our customer’s competitive position. The key to our Service approach is that we continuously capture specialized material handling know-how in global principles implemented and executed by local people. This approach ensures that customer receive Service that is based on a combination of world-class knowledge and local expertise from Vanderlande’s experienced team. We now employ over 1,350 FTE at more than 100+ different sites worldwide for the divisions Airport, Parcel & Postal, and Warehousing.

Your role
Vanderlande provides its customers with life-cycle services for material handling systems. Maintenance Services on MHS equipment on site is an integrated and important part of our core business as a company. Vanderlande focuses on continuously improving by intense cooperation between all the
disciplines within our company together with our customers. In this challenging role, you will serve all the customers in the region as Service Contract Coordinator. You will be responsible for the Service Contract management for all the maintenance contracts. You will be working during office hours.

Your profile

  • Bachelor degree/diploma in Business, Finance, Industrial, Engineering or related field

  • 1 to 2 years’ experience with service contract management and as well as relevant job experience with procurement department.

  • Manage and track the scope of work of each contract deliverable and completion.

  • Scope of service contract mainly cover the following: Hotline support, Preventive maintenance visits, Inspection visits, Health Checks, Emergency on-site support, System Monitoring, Anti-Virus and Spare Parts.

  • Setup and maintain service contracts in the system.

  • Prepare quotation and invoicing for emergency on-site support.

  • Assist finance department with invoicing and receivables.

  • Generate reports and monitor performance KPI’s.

  • Support spare parts department with enquires, orders, and deliveries.

  • Communication and coordination with customer, supplier, and internal department.

  • Ability to work with computerized maintenance management system (CMMS).

  • Good Reading, Writing and Speaking skills in English language and local language.

Our Offer
In the challenging and responsible position of Service Contractor Coordinator, you will get the opportunity to contribute to the growth and profitability of Vanderlande Industries. An organization which has been elected as ‘Top Employer’ and ‘Best Employer’ for several years in a row.

If you want to take on this demanding challenge, apply now by filling in the application form and upload your resume.