Service IT Tooling Architect

Service IT Tooling Architect

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Location
Veghel, Netherlands.
Contract type
Full time
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Do you want to become part of Vanderlande’s transition to become a configure-to-order and platform-driven company? And are you excited to play a major role in optimizing our Service Tooling Portfolio?

Then, this might be your role!

The position

In the fast-changing world of logistics automation, we need to constantly adapt to stay ahead. In your role as  Service Tooling Architect, you ensure that service tooling portfolio is designed and optimized to be applied in our life cycle services solutions across our global customer base.

The starting point for your work are the business cases that are prepared and prioritized by the product management team. Those clearly define the direction that will make our customers market leading.

As the Service Architect you work closely together with the product manager for service tooling solutions jointly own the entire lifecycle – from ideation until end-of-life – of the tooling supporting the delivery of life cycle services. You will be managing the design, release, and continuous improvement of the service tooling that enables our IT & Remote services organization to successfully manage their service processes. In your role, you are a mature sparring partner for senior management, service capability owners, SME's and multidisciplinary development teams to realize the committed roadmap. In addition, you closely work together with a teams of service tooling specialists that embed and support the solutions in the global services organization.

Tasks and responsibilities

  • Act as the design architect for service tooling solutions for IT & Remote services;
  • Manage the tooling portfolio for IT & Remote services;
  • Proactively identify and validate customer requirements in relation to short and medium term road
  • Present a clear vision on available technologies and trends outside Vanderlande. Verifies applicability and brings them in to Vanderlande. (e.g. configuration management);
  • Act as a sparring partner of domain owner, service management and capability management;
  • In consultation with all stakeholders, draws up list of service requirements for new products/product;
  • Own the design of new or enhanced solution capabilities in the IT & Remote services domain;
  • Participate as solution architect in (capability) development projects, closely working with the responsible development project manager
  • Manage release cycle for service tooling

Your department

Vanderlande is in a transition to become a configure-to-order and platform-driven company. This to stay profitable and scalable towards the future. In this context, the product management team

supports the flight plan driven teams that own the service strategy and development roadmaps.

Service tooling solutions consist of a number software solutions that enable business processes and empower the global life cycle services teams to deliver outstanding services to customers.

You will work across segments, reporting to the Manager Service Tooling in the Warehousing Solutions Service Deployment Group. On the basis of a validated roadmap, the team designs and deploys solutions for Service delivery, determining the IT Services portfolio to serve our customers. Those services are the basis for the service operations within Vanderlande’s global customer base in Warehousing, Airports and Parcel solutions.

Your profile

You are eager to release improvements and focused on achieving results. Your systematic and innovative way of thinking enables you to contribute to the development of our internal organization also at a strategic level. 

We believe that the right candidate at least meets the following requirements:

  • 10+ years of experience in IT consulting, IT product management or IT architecture
  • In dept knowledge and proven experience of IT Service Management, ITIL framework and CMDB design including implementation in a multi-disciplinary organization;
  • Proven track record of Service management tooling implementations
  • Creative mindset, strong customer focus, ability to translate varying customer needs into integrated, standardized IT solutions;
  • Highly effective in groups, comfortable with customer stakeholders on all levels;
  • Analytical mindset, wins over people with data and conviction;
  • Ability to challenge the status quo, and drive focused change;
  • Experienced project manager and ability to manage multinational teams within a matrix organization;
  • Proven experience designing and implementing companywide IT solutions;
  • Excellent command of English language;
  • Willingness to travel internationally (10-20%).

What we offer

This position offers a salary range of €6000 – €7175  (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.  

On top of your fixed salary you’ll receive the following secondary benefits:​

  • 40 vacation days (20 statutory days and a flexible budget worth 20 days).​
  • Flexible working hours.​
  • A hybrid workplace (40% working from home and 60% in the office).​
  • A Health & Wellbeing budget worth €300,- per calendar year.
  • Commuting allowance, including full reimbursement of travel by public transport.​
  • Working from home allowance.​
  • Collective pension scheme and discount on additional health insurance.​
  • On-site company health centres with a gym, physiotherapists and occupational therapists.​
  • Vanderlande Academy and training facilities to boost your skills.​
  • A variety in Vanderlande Network communities and initiatives.​
  • And a great company restaurant and coffee bar with barista.

Contact 

Are you interested in the position of Service IT Tooling Architect? Then apply now!  

 For more information about the position, please contact Jasper Pijnenburg via jasper.pijnenburg@vanderlande.com or +31 413 49 44 08

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. 

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