Direct Reports
Operations & Maintenance manager, Maintenance manager, Operation manager, IT & Controls engineer, spare part coordinator, maintenance planner, administrator/secretary, process engineer , Backoffice administrators
Job purpose statement
- General management (set up of) O&M contracts of the site(s) and / or other service contracts in the region: Personnel, Operations, Service, Quality, Finance, Subcontracts and variations.
- Manages stakeholders up to senior management both at customer and Vanderlande.
- Continuous development of the Vanderlande (SBS) Service proposition worldwide.
- Actively creates and steers business investments with customers (next 1-10 years.)
- Support with startup of new onsite team(s).
- Development and further professionalization of the site based service team(s) (worldwide).
- Management of incidents (external & internal)
Qualification and abilities
- >10 years (international) service management experience
- Entrepreneur, people manager and a good communicator, who can develop long term supplier and customer relationships and/or networks
- Background in automated handling systems, the capital goods industry and/or system integration business. Understands business criticality of the systems.
- Used to work with 3rd party service providers as sub-contractors
- Knowledge of service contracts is an advantage
- Education level Bachelor/ Master degree
- Strong customer focus and service “blood”
- Excellent verbal and oral skills in English language
- Excellent verbal and oral skills in local language are preferred.
- Willing to travel worldwide intensively / (temporary) relocate to region.
- Drive for continuous improvement
- Commercially minded & project management skills
- Team builder
- Available to regularly travel worldwide (e.g. Headquarters)
Responsibilities
- Final responsibility for performance of maintenance and operations on all (SBS) site(s).
- Management/participation in global audit program
Key activities
- (Support in) preparing and set-up of service contract.
- Set up / Management of service contract(s): staff, operations, quality, finance/P&L Contact with customer
- Problem solving and trouble shooting.
- Continuous improvement
- Reporting to customer
- Communication with Head Quarter in the Netherlands
- Cost control, warranty issues.
- Budget control and evaluation.
- Managing contracts with subcontractors and customer.
- Control and improve maintenance methods.
- Coordination during big incidents.
- Weekly and monthly reports.
- Responsible for health, safety and environment on site.
Work pattern
Full-time daily working hours and being available for major escalations.
Competences
- Organizational sensitivity
- Group-Oriented leadership
- Customer-orientation/Service Provision
- Maintaining relationships
- Systemic thinking
- Defining and developing strategies
- Perseverance
- Entrepeneurship
- Safety Leadership