Service Performance Analyst

Service Performance Analyst

Apply for this job
Job area Life Cycle Services Location Veghel, Netherlands. Contract type Full time
Apply for this job

The Service Performance Analyst we are looking for, can see the bigger picture and can easily drill down into the details. You enjoy being the subject matter expert in all things related to data and relish in your insights being a critical input for our continuous improvement programs and delighting our customers.

You will be responsible to identify the needs for performance analytics and insights and you are able to translate their needs and challenges into reports and potential areas for improvement and get stakeholder buy-in.

You will work as part of a group that takes responsibility for data analysis, and providing insight into operational performance.

Your responsibilities

You will work as part of a group that takes responsibility for data analysis, and providing insight into operational performance.

Key Responsibilities:

  • Analysis of data to identify growing trends, identify areas of concern and opportunities for improvement.

  • Analysis of operational process performance such as Incident, Change, Problem and Event Management

  • Maintain existing reports, understand needs, recommend KPIs and create compelling data visualizations that support various departments

  • Identifying linkage of operational performance measures and customer satisfaction by aligning with various internal departments

  • Provide recommendations for improvement initiatives and requirements based on your analysis

  • Participate in process improvement initiatives

Your qualifications and skills

As Service Performance Analyst, you have strong analytical abilities, together with an entrepreneurial approach in which you are not afraid to take the initiative and make decisions. You have good communication skills, and you can think creatively and in conceptual terms.

We believe the right candidate meets the following criteria:

  • Education at bachelor or master level in a relevant area

  • Few years of relevant work experience in an international industry

  • Experience of writing/producing clear reports and operational packs for management

  • Strong data analysis skills

  • Preferably experience with ‘industry methodologies’, e.g., Six Sigma or Lean

  • Hands-on involvement in various reporting activities by utilizing tools and technologies such as Power BI, SQL Server Management Studio and Python

  • You have the ability to gain trust, influence and build strong relationships with stakeholders

  • ITIL certification is desirable

Our company

Vanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of process automation solutions for warehouses, which seamlessly integrate innovative systems, intelligent software and life-cycle services.

If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.

You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.

You will have the enthusiasm and be driven to achieve our collective goals. As an integral part of our team, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers.

Your application

So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Mirre Sengers (Senior Recruiter) on mirre.sengers@vanderlande.com.

More Process Improvement jobs

Operational Excellence Manager

Acworth, United States of America. Key Responsibilities: Be a process champion and pro-actively lead people, content and planning of the improvement projects Ability to process...
View this job

Process Improvement Manager

Acworth, United States of America. JOB DESCRIPTION – PROCES IMPROVEMENT MANAGER POSITION SUMMARY: This position exists to implement and control a trustworthy delivery and status...
View this job

Quality Assurance Analyst

Veghel, Netherlands. Your challenge As  Quality Assurance Analyst (Global Service Desk) your key objective is to ensure that the quality of the service Vanderlande offers to...
View this job

Operational Excellence Specialist

Veghel, Netherlands. Are you a hands-on person with proven experience in implementation of improvements and performing stakeholder management in an international business...
View this job

Process Improvement Manager

Veghel, Netherlands. Are you a hands-on person with proven experience in implementation of improvements and performing stakeholder management in an international business...
View this job

Business Excellence Manager

Pune I, India. Are you an engineer/statistical analyst with a keen interest on data, have experience in creating reports and dashboard with the...
View this job

QA engineer Field Quality

Pune I, India.
View this job

Business Performance Specialist

Pune I, India. Are you an eager and optimistic team player that likes to have a leading role in building transparency & insights...
View this job