Service Performance Analyst

Service Performance Analyst

Job area Life Cycle Services Location Veghel, Netherlands. Contract type Full time

Do you want to work with a global team of experts on the continuous improvement of our logistic process automation and service delivery for world leading customers? Do you see a challenge in turning (big) data into real value? We’ll give you the opportunity to work in a key focus area within our global service delivery!

Your department

Within Vanderlande, Services represent approximately 20% of Vanderlande’s total income and is growing rapidly. The Global Service Deployment Group is an international operating service organization within the business unit Warehouse Solutions. The Service deployment Group develops, deploys, delivers and manages quality and effectiveness of our (new) service solutions and capabilities and consists of more than 200 employees who work together to make sure that our services closely connects to customer business needs. With the growth of data sources and digitalization of our services, performance management becomes a vital part of our ambition and therefore we centralized performance monitoring activities in the global organisation.

The Performance Monitoring Centre creates and delivers the right insight on technology, process and solution performance to drive continuous improvement for the business unit Warehouse Solutions. Manages data quality and effectiveness of our dashboards and reports and actively participates in improvement programmes. We are seen as the trusted business partner and we are looking for talented people to help us! 

Your position

The Service Performance Analyst we are looking for, can see the bigger picture and can easily drill down into the details. You enjoy being the subject matter expert in all things related to data and relish in your insights being a critical input for our continuous improvement programs and delighting our customers.

You will be responsible to identify the needs for performance analytics and insights and you are able to translate their needs and challenges into reports and potential areas for improvement and get stakeholder buy-in.

You will work as part of a group that takes responsibility for data analysis, and providing insight into operational performance.

Key task & responsibilities:

As Service Performance Analyst you will work as part of a group that takes responsibility for data analysis, and providing insight into operational performance.

  • Analysis of data to identify growing trends, identify areas of concern and opportunities for improvement.

  • Analysis of operational technical, processes and tooling performance

  • Maintain existing reports, understand needs, recommend KPIs and create compelling data visualizations that support various departments

  • Identifying linkage of operational performance measures and customer satisfaction by aligning with various internal departments

  • Provide recommendations for improvement initiatives and requirements based on your analysis

  • Participate in process improvement initiatives

Your profile

As Service Performance Analyst, you have strong analytical abilities, together with an entrepreneurial approach in which you are not afraid to take the initiative and make decisions. You have good communication skills, and you can think creatively and in conceptual terms. We believe the right candidate meets the following criteria:

  • Education at bachelor or master level in a relevant area

  • Few years of relevant work experience in an international industry

  • Experience of writing/producing clear reports and operational packs for management

  • Strong data analysis skills

  • Preferably experience with ‘industry methodologies’, e.g., Six Sigma or Lean

  • Hands-on involvement in various reporting activities by utilizing tools and technologies such as Power BI, SQL Server Management Studio and Python

  • You have the ability to gain trust, influence and build strong relationships with stakeholders

Our company

Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career. 

This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).

If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com

Contact

If the challenging role of Service Performance Analyst appeals to you, apply now by filling in the application form and uploading you CV and cover letter. For more information about this vacancy, please contact Mirre Sengers, Senior Recruiter

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