Service Process Improvement Engineer

Service Process Improvement Engineer

Job area Life Cycle Services Location Veghel, Netherlands. Contract type Full time

Do you know how to make Continuous Improvement work in a complex, international environment? You focus on processes, teams and new initiatives. You use your analytical skills, ownership and hands-on mentality to make it happen! Ready for a next step within Continuous Improvement?  

  

Your position  

As Service Process Improvement Engineer, your key objective is to continuously improve the performance of the processes and activities of the Global Service Desk by executing and realising continuous improvement initiatives and projects. Focus areas are the Global Service Desk processes and way of working. You will analyse the processes, assess current performance and propose possible improvements, which you will substantiate with facts and figures. Examples of possible improvement areas are the incoming amount of incidents and the solving capacity per team. You will initiate, execute and implement the initiatives to actually realize the anticipated improvements.  

  

Your department  

Global Service Desk operates internationally with the task of supporting customers and local service staff by analyzing problems and advising them. They cover all functional areas, e.g. 1st Line Service Desks, 2nd Line Support teams, like High Level Controls, Low Level Controls and 3rd line support. As a member of the quality team, you'll be an important link between the different service organizations and have frequent contact with them, so you need to have good communication skills.   

  

Your Profile   

As Service Process Improvement Engineer, you have strong analytical abilities, together with an entrepreneurial approach in which you are not afraid to take the initiative and make decisions. You have good communication skills, and you can think creatively and in conceptual terms.   

We believe the right candidate meets the following criteria:  

  • Education at bachelor or master level in a technical or IT subject   

  • At least 2/3 years of relevant work experience in the international logistics industry  

  • Excellent knowledge on process engineering and process improvements  

  • Strong data analysis skills and experience with relevant tools  

  • You have the ability to gain trust, influence and build strong relationships with stakeholders  

  • ITIL certification is desirable  

Our company  
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.   

This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).  

If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com   

Contact 
If the challenging profile of Service Process Improvement Engineer appeals to you, apply now by filling in the application form and uploading your CV and cover letter. For more information about this vacancy, please contact Mirre Sengers, Senior Recruiter (+31 413 493 279) 

More Process Improvement jobs

Service Performance Analyst

Veghel, Netherlands. The Service Performance Analyst we are looking for, can see the bigger picture and can easily drill down into the...

Process Improvement Manager

Veghel, Netherlands. Are you a hands-on person with proven experience in implementation of improvements and performing stakeholder management in an international business...

Quality Assurance Analyst

Veghel, Netherlands. Your challenge As  Quality Assurance Analyst (Global Service Desk) your key objective is to ensure that the quality of the service Vanderlande offers to...

Operational Excellence Manager

Acworth, United States of America. Key Responsibilities: Be a process champion and pro-actively lead people, content and planning of the improvement projects Ability to process...

Process Improvement Manager

Veghel, Netherlands. Introduction Are you a hands-on project manager, with proven experience on implementing improvement projects and performing stakeholder management in an...

Business Quality Officer

Veghel, Netherlands. Your responsibilities As a Business Quality Officer you will be responsible for monitoring and improve the process adherence of Warehouse...

Business Excellence Manager

Pune I, India. Are you an engineer/statistical analyst with a keen interest on data, have experience in creating reports and dashboard with the...

QA engineer Field Quality

Pune I, India.

Business Performance Specialist

Veghel, Netherlands. Job description Within the rapidly growing Technology organization a new team is being set up that will ensure strategy implementation,...

Business Performance Specialist

Pune I, India. Are you an eager and optimistic team player that likes to have a leading role in building transparency & insights...