Do you know how to make Continuous Improvement work in a complex, international environment? You focus on processes, teams and new initiatives. You use your analytical skills, ownership and hands-on mentality to make it happen! Ready for a next step within Continuous Improvement?
As Service Process Improvement Engineer, your key objective is to continuously improve the performance of the processes and activities of the Global Service Desk by executing and realising continuous improvement initiatives and projects. Focus areas are the Global Service Desk processes and way of working. You will analyse the processes, assess current performance and propose possible improvements, which you will substantiate with facts and figures. Examples of possible improvement areas are the incoming amount of incidents and the solving capacity per team. You will initiate, execute and implement the initiatives to actually realize the anticipated improvements.
Global Service Desk operates internationally with the task of supporting customers and local service staff by analyzing problems and advising them. They cover all functional areas, e.g. 1st Line Service Desks, 2nd Line Support teams, like High Level Controls, Low Level Controls and 3rd line support. As a member of the quality team, you'll be an important link between the different service organizations and have frequent contact with them, so you need to have good communication skills.
As Service Process Improvement Engineer, you have strong analytical abilities, together with an entrepreneurial approach in which you are not afraid to take the initiative and make decisions. You have good communication skills, and you can think creatively and in conceptual terms.
We believe the right candidate meets the following criteria:
Education at bachelor or master level in a technical or IT subject
At least 2/3 years of relevant work experience in the international logistics industry
Excellent knowledge on process engineering and process improvements
Strong data analysis skills and experience with relevant tools
You have the ability to gain trust, influence and build strong relationships with stakeholders
ITIL certification is desirable
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.
This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).
If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com
If the challenging profile of Service Process Improvement Engineer appeals to you, apply now by filling in the application form and uploading your CV and cover letter. For more information about this vacancy, please contact Mirre Sengers, Senior Recruiter (+31 413 493 279)