Service Readiness Coordinator

Service Readiness coordinator 
 
What will you be doing! 

As Service Readiness Coordinator you will work as part of the Service Desk, supporting and working with our global team of IT and OT- software engineers.  

Within the service readiness team, you are responsible for the timely transition of new customer sites into the service organization (Service Take Over’s) and to manage the setup and implementation of support for new identified products (Product Take Over’s) 

You demonstrate strong communication and organizational skills to interact with stakeholders within the service and project organizations, identify requirements and manage deliverables from multiple parties in line with the timeline plan.  

You are acting as the linking pin between project management, contract & account management, and your colleagues within the service support areas to ensure high quality remote support for our customers' operations.  
  

Responsibilities  

• Maintain an overview of ongoing and future Service– and Product Take Over’s  

• Manage the individual plans to ensure on time service readiness for each of the customer sites  

• Identify the expertise required from multiple support teams to assign activities and manage the progress of these activities 

• Proactively communicate on progress and status and raise the flag on potentials delays  

• Cooperates with Project Managers, Project leaders, Integration Managers, lead engineers and service contract & account managers 

• Assists during the preparation and implementation of small to complex Service Desk remote support contracts  

• Hands-on work to realize parts of the project to service transition plan for implementing Service Desk remote support  

• Supports general management in setting up Service Desk support processes, including operations, and quality 

• Learn from every service and product – take over and continuously focus on how to improve the way of working, support processes, operations, and the quality of delivery 

• Identify risks and implement mitigating action(s) to ensure on time support readiness  

 
Your Profile    

You have strong planning & organizational abilities, together with an entrepreneurial approach in which you are not afraid to take the initiative and make decisions. You have excellent communication skills, and you have a solution driven mentality.  

We believe the right candidate meets the following criteria:   

• Education at high level in a technical or IT subject    

• Five years of relevant work experience preferably in the international logistics industry   

• Excellent communication skills in English (written and oral)   

• Affinity with technology and an appetite to learn  

• It is in your DNA to gain trust, influence and build strong relationships with stakeholders  

 Contact 

Are you interested in this position? Then apply now directly on our workday vacancy link with your resume and motivation letter! 

For more information about the position, please contact robin.overweel@vanderlande.com 
 

PS: Due to process compliance, we cannot process email applications. Kindly use the correct vacancy link to apply for this vacancy.