SERVICE SUPPORT ASSISTANT
In the position of service support assistant you make the difference by ensuring a smooth administrative process for our customers in service in the Benelux. Moreover, you are working in an international environment as you and your team are also supporting other service regions in the world.
You always act with our end-customers in mind, working on and with many service processes.
Our organization
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.
Your role
As a service support assistant you will handle contract renewals, invoicing, hours- and order administration. You are the internal support for the Service Account Managers (SAM) by coordinating relevant internal processes ensuring quality and follow-up.
Your responsibility is that an effective line of communication is kept to ensure minimal disruption to customer processes and the customers' expectations are professionally managed. Good listening, verbal and written communications skills with the ability to interact effectively, is key!
Your tasks
- You calculate / index service contracts and set up in the Vanderlande systems in cooperation with the responsible Service Account Manager.
- Proactive communication and relationship building with key- and active customers on the administrative service processes.
- You are responsible for contract administration and correct reporting (internal and to customers).
- Supporting the SAM by coordinating internal customer related processes e.g. invoicing, spare parts, or service take over for Retrofit, Modification and Revision (RMR) projects.
- You develop an expertise on the supporting systems tooling and processes and share this knowledge by on-the-job training
- Based on your day to day work you are continuously looking to improve processes.
- Based on analysis for contract renewal you signal improvement potential.
Your Qualifications and Skills
In the position of Service Support Assistant you are the linking pin in the administrative process of Vanderlande services. This asks for flexibility and a supportive and pro-active approach.
- Intermediate level education (MBO Level 4 or significant work experience).
- At least 3 years relevant working experience.
- Excellent communication skills, spoken and written, in Dutch as well as in English.
- High knowledge level of Microsoft Office applications.
- Experience with an ERP system and interested in working on system improvements.
- Service-, supporting- and process- and mind set.
About the team
You are part of the Service Operations department within the customer center Warehousing International. You will be part of the team responsible for the Benelux region. The Benelux is the most mature service region within the customer center and is responsible for serving BeNeLux Warehousing, APS but also worldwide customers. You will report to the Team Lead for the Service Account Managers and Support Office. It has a great informal team culture where colleagues energize and motivate each other.
What do we offer?
In this position you are able to pave the path to success. You will be part of a highly skilled and motivated team, in which we find it important to have fun!
This position offers a competitive salary range between 3.500 EUR and 4.200 EUR gross per month (excluding 8% holiday allowance) and the ability to grow. On top of your fixed salary, you’ll receive the following secondary benefits:
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40 vacation days (20 statutory days and a flexible budget worth 20 days).
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Flexible working hours.
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A hybrid workplace (40% working from home and 60% in the office).
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A Health & Wellbeing budget worth €300,- per calendar year.
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Commuting allowance, including full reimbursement of travel by public transport.
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Working from home allowance.
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Collective pension scheme and discount on additional health insurance.
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On-site company health centres with a gym, physiotherapists and occupational therapists.
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Vanderlande Academy and training facilities to boost your skills.
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A variety in Vanderlande Network communities and initiatives.
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And a great company restaurant and coffee bar with barista.
Your application
If the role of service support assistant appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information on the position, please contact our recruiter.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.