Role Profile Title: Service Technician
Reports to: Duty Manager
Working within IAG Cargo, the service technician will be performing maintenance duties to ensure productivity and output, equipment availability, health & safety compliance, quality, Maximo reporting and team working is optimised in accordance with agreed timescales.
To be proficient in all aspects of the operation and maintenance procedures.
To repair and maintain all equipment through a proactive approach of planned preventative maintenance with a "right first time" approach and to seek permanent solutions through a culture of continuous improvement.
Ensure rapid response to breakdown situations and effective corrective maintenance regimes.
To enter all work carried out and parts used into Maximo
To be conversant and capable of working in all areas:
– ULD Systems
– Cage Systems
Build Reputation with Customers
Interface to customer in a Professional and Courteous Manner either face to face, telephone, email. Ensure contract SLAs are consistently achieved and improved Generate and send SMS texts / updates in line with customer requirements
Drive to Win
Ensure contract SLA's are consistently achieved and improved. Perform planned preventative maintenance, corrective and reactive maintenance in timely manner as required. Record all work done and parts used in CMMS system (Maximo)
Provide cover for other service technicians / Shifts when necessary. Ensure thorough knowledge transfer through sharing of knowledge and information.
Every day better
Carry out routine maintenance duties including, but not limited to: operational checks, functionality checks, cleaning, adjustment, lubrication and monitoring. Look to find root cause of issues and find permanent solutions to issues encountered.
Safe Base & We Care
Ensure all company legislative Health & Safety regulations and policies are maintained. Work in a safe considerate manner and leave all work areas clean and tidy at all times.
Skill & Experience:
Demonstrate problem/fault fining skills.
Understand how to collect, validate sufficient information to carry out effective root cause analysis and develop recommendations for implementation
Good interpersonal skills and able to communicate precisely both in writing and verbally at all levels
Be computer literate
Ability to read and interpret drawings
Be able to plan and prioritise work load
Be able to work on own initiative as well as a member of a team
Be of smart appearance and behave professionally and be respectful to all people
Work overtime as required
Be experienced in the use of PPM systems
Time served apprenticeship or equivalent City & Guilds/NVQ level 3 or above in maintenance mechanical/electrical discipline
Previous experience within an FMCG manufacturing or automated warehousing environment (essential)
A proactive approach to fault finding alongside excellent communication skills
Be a team player with a flexible and pragmatic attitude
18th edition ONC/HNC Multiskilled
Have experience in using PLC’s and diagnostics
Have experience in training/coaching