Responsibilities & Tasks:
- Main point of contact for customers and job sites for spare part requests
- Provide customer with information, such as pricing, part availability, tracking information and/or general information about their orders
- Research parts/OEMs to obtain best pricing
- Provide customer with documentation about their system and/or assets
- Ability to work with multiple customers at one time while maintaining individual customer satisfaction
- Grow spare parts sales with existing assigned customer base
- Ensure timely close out of orders for monthly billing, including amending freight lines and receipts of purchase orders
- Process customer orders in JDE E1 and issue purchase orders to suppliers and/or warehouse
- Process Webshop orders and guide customers to use Webshop
- Manage logistics process from order to delivery
- Coordinate international shipments with corporate office
- Create commercial invoices and documentation for exporting
- Creation and execution of recommended spares lists
- Control transportation costs on inbound and outbound orders
- Monitor current trends in supplier performance on cost and lead times
- Assist customers with identification of parts
- Engage with Engineering with part identification/questions
- Provide warranty part support for projects and site-based service
Qualifications:
- BA/BS Degree in Business, Engineering, Materials Management or equivalent (preferred)
- Knowledge of material handling parts (preferred)
- Knowledge of JD Edwards or similar ERP system
- Minimum 3 years of relevant work experience
- Experience with international shipments, imports and exports
Knowledge-Skills-Abilities:
- Ability to work in an entrepreneurial organization, cooperating with others and being a team member is a natural
- Ability to work with a sense of urgency
- Experience moving seamlessly between cultures
- Tough–minded, results–oriented attitude
- Ability to work independently with little supervision
- Excellent analytical and financial skills
- Creative, out of box, thinker
- Strong communication and decision–making skills
- Drive and ambition to elevate the department to higher levels
- Confidence and a take charge mentality, hands–on
- Experience with MS offce and ERP systems
- Willingness to travel 10%
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.