Team Leader Global Service Desk

Team Leader Global Service Desk

Job area Corporate functions Location Veghel, Netherlands. Contract type Full time

Experienced in managing and developing a team of professionals in a dynamic, international and market-leading environment? We’ll give you the opportunity to add value in our world-class projects alongside our talented experts!

As Team Leader you will work within our Global Service Desk organisation leading a highly experienced technical team of IT & Controls Engineers.

Together with your team you are ensuring an excellence of service to our Global customers providing timely support, delivered in a professional way and adhering to the contractual SLA’s.

Key responsibilities and tasks:

  • Managing day to day operations within the team

  • Build and motivate team and set clear KPI's

  • Drive business growth by developing the competences in the team to enable better performance;

  • Support the team in critical issues as well internally as to external stakeholders

  • People management in adherence with HR policies

  • Lead team in meeting customer expectations and contractual SLA's

  • Together with the team embed and optimize the tools necessary for the support organization

  • Support continuity and continuous improvement through a knowledge management approach leveraging process & tools to enable.

Your qualifications and skills

We are seeking passionate and ambitious people, capable of making a positive impact on our key customer and internal team. Therefore, we are looking for a new colleague who have excellent people management skills and have a strong drive to win and goal oriented mentality with a hands-on approach. Besides, you will excel at:

  • Bachelor Degree in a relevant subject preferably  Mechatronics/Electrical/Controls engineering

  • Working experience min. 6 years with experience in leading a team in an international environment;

  • You have a continuously process improvement mind-set preferably experience in leveraging Six Sigma tools;

  • You have excellent people management skills;

  • Drive to win, result and goal oriented with a hands-on mentality

  • Both oral and written English are a must (other languages would be advantageous).

Our company 

Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.  

This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands). 

If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com  
 

Contact
If the challenging profile of Team Leader Global Service Desk appeals to you, apply now by filling in the application form and uploading you CV and cover letter. For more information about this vacancy, please contact Mirre Sengers, Senior Recruiter (+31 413 493 279)

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