UX Designer (Digital & Service Design)
Can you add desirability to our viable and feasible products and digital services? Do you feel at home in the software and digital services domain? Would you like to shape Vanderlande’s digital transformation and servitization journey together with your business counterparts?
As a UX Designer you love to understand our customers business and their users, and translate their objectives and wishes into compelling UX designs as the basis of Vanderlande’s digital services. You are curious and keen on optimal collaboration with Product Managers, product development teams and Strategic/UX/UI Design colleagues to realize the needs of the customers and the company strategy of Vanderlande. You are a constructive ‘rebel’ that can embed (Service) Design thinking in our DNA by showing tangible results and added value in your daily work.
Your department
The Digital Service Factory (DSF) is a department within the Technology organization (former R&D) focusing on the Digital Transformation of our end-customers. The DSF develops data-driven digital services – such as a customer portal, connected systems, performance reporting and predictive maintenance – in close cooperation with the Vanderlande Business Units (BU’s) and its customers. The department is organized around dedicated multidisciplinary product teams who work closely together with other teams from Technology, ICT, BU’s and external partners. Key in this are (service) design thinking, agile way of working and a relentless focus on data and insights.
Your position
You ensure that our digital products optimally meet the customer’s and user needs. You perform user research and translate findings into prototypes whilst making use of standards and best practices.
Collaboration, both customer and internally oriented, is key to you as you take pride in the realization of your designs together with developers. You are therefore eager to ensure that your designs are tested and implemented like you had foreseen and are aware that backstage components and processes are part of the success of your digital service.
You know what agile working encompasses, are experienced in Scrum and are used to working in multidisciplinary and multicultural teams.
Tasks and responsibilities
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Plan and conduct user research with the appropriate methods based upon the customer and user context. Synthesis and make sense of the complex problem space and be able to communicate the insights and recommendations effectively (e.g. by mapping this in journeys).
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Creatively facilitate workshops with small and large groups, using the appropriate design thinking methods, also using online collaboration tools
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Design prototypes that show new ways of solving a problem and illustrate key product interactions
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Test your prototypes and identify design opportunities to improve usability with internal and external stakeholders
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Contribute lessons learnt and best practices in our global Community of Practice
Your profile
The combination of your open-minded personality, your understanding of the customer’s business and the users of our systems, combined with your design skills and affinity with data/digital solutions is the key success factor for this job.
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You have proven working experience (5+ years) in the digital design field;
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You have (Service) Design Thinking experience, so you can deal with uncertainty and have a curious, flexible and agile mindset;
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You are a team player with excellent verbal, listening and analytical skills;
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You are perseverant and can influence stakeholders to realize business transformation; processes such as a Digital Transformation and Servitization journey;
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You enjoy working in an international setting and you are willing to travel;
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Preferably you have experience in developing data-driven products and/or digital services;
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You have affinity with data, data analytics and data science;
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You have excellent knowledge of the English language (any other language is a plus);
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You master Figma ;
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Working with design systems is a pre;
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Domain knowledge in the Airports, Warehouse and/or Parcel domain is a pre
What we offer
In this position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers.
We offer a position in an informal, international and professional working environment with a lot of opportunity for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
On top of your fixed salary, you will receive the following secondary benefits:
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40 vacation days (20 statutory days and a flexible budget worth 20 days)
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Flexible working hours
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A hybrid workplace (40% working from home and 60% in the office)
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Commuting allowance, including full reimbursement of travel by public transport
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Working from home allowance
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Collective pension scheme and discount on health insurance
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On-site company health centers with a gym, physiotherapists and occupational therapists
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Vanderlande Academy and training facilities to boost your skills
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A variety of Vanderlande Network communities and initiatives
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A great company restaurant and coffee bar with barista
Our company
Vanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, such as Walmart, which seamlessly integrate innovative systems, intelligent software and life-cycle services.
If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.
You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.
To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…
Contact
If this challenging role appeals to you, apply now by filling in the application form and uploading your CV. For more information about this vacancy, please contact Sr. Recruiter Misha Wittkowski (misha.wittkowski@vanderlande.com)