UX Designer (Digital & Service Design)

UX Designer (Digital & Service Design)

Job area Research and Development Location Veghel, Netherlands. Contract type Full time

UX Designer (Digital & Service Design)

Viability: check!

Feasibility: check!

Desirability: uhmm… ?

Can you add desirability to our viable and feasible products and digital services? Do you feel at home in the software and digital services domain? Would you like to shape Vanderlande’s digital transformation and servitization journey together with your business counterparts?

As a UX Designer you love to understand our customers business and their users, and translate their objectives and wishes into compelling UX designs as the basis of Vanderlande’s digital services. You are curious and keen on optimal collaboration with Product Managers, product development teams and UX/UI Design colleagues to realize the needs of the customers and the company strategy of Vanderlande. You are a constructive ‘rebel’ that can embed Service Design thinking in our DNA by showing tangible results and added value in your daily work. 

Your department                                                  

The Digital Service Factory (DSF) is a new department being established within the Technology department (former R&D). The DSF develops data-driven digital services – such as a customer portal, connected systems, performance reporting and predictive maintenance – in close cooperation with the Vanderlande Business Units (BU’s) and its customers. The department is organized around dedicated multidisciplinary product teams who work closely together with other teams from Technology, ICT, BU’s and external partners. Key in this are service design thinking, agile way of working and a relentless focus on data and insights. 

Your position

You ensure that our digital products optimally meet the customer’s and user needs. You perform user research and translate findings into prototypes whilst making use of standards and best practices.

Collaboration, both customer and internally oriented, is key to you as you take pride in the realization of your designs together with UI designers/ developers. You are therefore eager to ensure that your prototypes are tested and implemented like you had foreseen and are aware that backstage components and processes are part of the overall Service Blueprint that guarantees the success of your digital service.

You know what agile working encompasses, are experienced in Scrum and are used to working in multidisciplinary and multicultural teams.

Tasks and responsibilities:

  • Perform user research (a.o. interviews and observations) and are able to capture and communicate the findings (a.o. with personas and customer journeys)

  • Creatively facilitate workshops with (Service) Design thinking methods, also using online tools

  • Design prototypes that illustrate key product interactions

  • Test your prototypes and identify design opportunities to improve usability with internal and external stakeholders

  • Create Service Blueprints to facilitate proper embedment of your product/digital service within the organization

  • Contribute lessons learnt and best practices in our global Community of Practice

Your profile

The combination of your open-minded personality, your understanding of the customer’s business and the users of our systems, combined with your design skills and affinity with data/digital solutions is the key success factor for this job.

  • You have a Master’s degree in Design (Industrial or Interaction/Multimedia) with 5+ years relevant working experience;

  • You have (Service) Design Thinking experience, so you can deal with uncertainty and have a curious, flexible and agile mindset;

  • You have experience in developing data-driven product and/or digital services

  • You are a team player with excellent verbal, listening and analytical skills;

  • You are perseverant and can influence stakeholders to realize business transformation processes such as a Digital Transformation and Servitization journey

  • You enjoy working in an international setting and you are willing to travel;

  • You have affinity with data, data analytics and data science;

  • You have excellent knowledge of the English language (any other language is a plus).

  • You fluently work with the latest design tools like Adobes Creative Cloud (XD, etc.) and can also tell a story with Microsoft Office (Powerpoint).

  • Domain knowledge in the Airports, Warehouse and/or Parcel domain is a pre. 

Our Offer
This challenging position offers the chance to contribute to the growth and profitability of Vanderlande Industries, a company which is already years in a row chosen as “Top employer” in the Netherlands.

We offer a fulltime position in an informal, professional work  and technical innovative environment with a lot of possibilities to develop yourself.

Besides your salary, we offer you the following:

27 holidays & 13 ADV days (based on fulltime)

  • Flexible working hours

  • Training possibilities

  • Travel compensation

  • Collective Pension and insurance

Our company

Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.

This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).

If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com

Contact

If the role of UX Designer appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Eric Everstijn, Senior Recruiter on +31 (0)413 – 495288.

#LI-EE1

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