Functional Application Consultant (ITSM)

Functional Application Consultant (ITSM)

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工作領域
位置
Veghel, Netherlands.
合同類型
Full time
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Are you a functional consultant, experienced in designing and implementing ITSM solutions, and are you attracted by concepts such as ITIL, IT Configuration Management, Cyber security, Service Desk and Service Levels?  then, this might be your role!

The position

In your role as Functional application consultant ITSM at Vanderlande, you will play a crucial role in optimizing IT Service Management (ITSM) processes and systems to enhance the efficiency and reliability of our global 24×7 operations. You will collaborate closely with cross-functional teams to understand business requirements and translate them into effective ITSM solutions. Your expertise in ITIL principles, service design, and process improvement will drive continuous enhancement of our ITSM capabilities.

As a team member of the Service tooling competence center, you will be managing the design, release, and continuous improvement of the ITSM tools that enables our global IT & Remote services organization to successfully manage their service processes.

In your role, you are a mature sparring partner for senior management, service capability owners, and multidisciplinary development teams to realize the committed roadmap. In addition, you closely work together with a team of other service tooling consultants that embed and support the solutions in related disciplines such as Asset management, Contract Management and Service Transition management.

Tasks and responsibilities

  • Business partner – Act as a sparring partner of capability owners, service managers and subject matter experts.
  • Requirement Gathering – Work closely with stakeholders to gather and understand business requirements related to IT service management.
  • Solution Design – Design and implement ITSM processes aligned with ITIL best practices and Vanderlande’s business objectives.
  • Process Improvement – Continuously evaluate and improve ITSM processes in the tools to enhance efficiency, effectiveness, and user satisfaction.
  • Integration Management – Collaborate with corporate ICT and R&D teams to ensure seamless integration between ITSM systems and other IT infrastructure components.
  • User Acceptance – Develop and conduct user acceptance testing to ensure that tooling and process developments meet specific business needs and requirements.
  • Release management – Manage the periodic release cycle of the ITSM tools including training and support to key-users and support teams on (new) ITSM processes, tools, and best practices.
  • Documentation – Create and maintain comprehensive documentation of the processes, procedures, and configurations.
  • Quality Assurance – Conduct regular audits and assessments to ensure compliance with ITSM standards and policies.

Your profile

You are eager to release improvements and focused on achieving results. Your systematic and innovative way of thinking enables you to contribute to the development of our internal organization also at a strategic level. 

We believe that the right candidate at least meets the following requirements:

  • Bachelor in Computer Science, Information Technology, or related field.
  • Proven experience (5+ years) as an ITSM Consultant or SME or similar role, preferably in a global organization.
  • Strong knowledge of ITIL framework and best practices.
  • Experience with designing and implementing ITSM tools such as IBM Maximo, ServiceNow, BMC Remedy, or similar.
  • Creative mindset, strong customer focus, ability to translate varying customer needs into solutions.
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal skills at all levels.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Excellent command of English language.
  • Willingness to travel internationally (up to 10%).

About Vanderlande

Vanderlande is a global market leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. With a comprehensive portfolio of integrated systems, innovative software, and life-cycle services, Vanderlande maximizes the efficiency, reliability, and quality of our customers’ operations.

At Vanderlande, you can develop your career, satisfy your ambitions, aspire to new heights, while enjoying personal growth and thriving on achievement.

What we offer

This position offers a salary range of €5287,81 – € 7100,77 (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.  

On top of your fixed salary you’ll receive the following secondary benefits:​

  • 40 vacation days (20 statutory days and a flexible budget worth 20 days).​
  • Flexible working hours.​
  • A hybrid workplace (40% working from home and 60% in the office).​
  • A Health & Wellbeing budget worth €300,- per calendar year.
  • Commuting allowance, including full reimbursement of travel by public transport.​
  • Working from home allowance.​
  • Collective pension scheme and discount on additional health insurance.​
  • On-site company health centres with a gym, physiotherapists and occupational therapists.​
  • Vanderlande Academy and training facilities to boost your skills.​
  • A variety in Vanderlande Network communities and initiatives.​
  • And a great company restaurant and coffee bar with barista.

Contact 

Are you interested in this position? Then apply now directly on our career website.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. 

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