Service Technician

Service Technician

London, United Kingdom.
Full time

Role Profile


Service Technician

Reports to: 

Duty Manager


Working within London Heathrow Airport, the service technician will be performing maintenance duties to ensure productivity and output, equipment availability, health & safety compliance, quality, Maximo reporting and team working is optimised in accordance with agreed timescales.


This role would suit an individual who is patient and gives consistent performance in a structured and predictable climate. The incumbent should be friendly by nature and have the ability to build relationships. Persistence and the need to see a job through to conclusion are integral to the function and the person in the role should have the ability to work to clearly defined parameters. If you are well organised, dependable, approachable, composed, amiable, friendly and fairly strong-willed then this role would suit you. The role requires someone who is diplomatic, helpful, accommodating and a good listener.

Vanderlande Values



  • To be proficient in all aspects of the operation and maintenance procedures.
  • Electrical fault-finding and fault-rectification skills, including the replacement and configuration of field devices (motor controllers, sensors, scanners etc).
  • To repair and maintain all equipment through a proactive approach of planned preventative maintenance with a "right first time" approach and to seek permanent solutions through a culture of continuous improvement.  Ensure rapid response to breakdown situations and effective corrective maintenance regimes.
  • To enter all work carried out and parts used into Maximo
  • To be conversant and capable of working in all areas:
    • Baggage Conveyors
    • ULD Systems
    • Automatic storage cranes
    • Individual Carrier Systems
    • Robotic baggage handling machinery
    • Manual handling aids

Build Reputation With Customers

Interface to customer in a Professional and Courteous Manner either face to face, telephone, email.

Ensure contract SLAs are consistently achieved and improved

Drive To Win

Ensure contract SLA's are consistently achieved and improved.  Perform planned preventative maintenance, corrective and reactive maintenance in timely manner as required. Record all work done and parts used in CMMS system (Maximo) where applicable

Team Play

Provide cover for other service technicians / Shifts when necessary.

Ensure thorough knowledge transfer through sharing of knowledge and information.

Everyday Better

Carry out routine maintenance duties including, but not limited to: operational checks, functionality checks, cleaning, adjustment, lubrication and monitoring. Look to find root cause of issues and find permanent solutions to issues encountered.

Safe Base & We Care

Ensure all company legislative Health & Safety regulations and policies are maintained. Work in a safe considerate manner and leave all work areas clean and tidy at all times.

Skill & Experience:

Demonstrate problem/fault fining skills. Understand how to collect, validate sufficient information to carry out effective root cause analysis and develop recommendations for implementation

Good interpersonal skills and able to communicate precisely both in writing and verbally at all levels

Be computer literate.

Ability to read and interpret drawings.

Be able to plan and prioritise workload.

Be able to work on own initiative as well as a member of a team.

Be of smart appearance and behave professionally and be respectful to all people.

Work overtime as required.

Be experienced in the use of PPM systems.


Time served apprenticeship or equivalent

City & Guilds/NVQ level 3 or above in maintenance mechanical/electrical discipline

Previous experience within an FMCG manufacturing or automated warehousing environment (desirable).

To have the ability to obtain and maintain a full airside pass.

Lean Six Sigma trained to a minimum of yellow belt or demonstratable experience in CI project delivery.

A proactive approach to fault finding alongside excellent communication skills.

Be a team player with a flexible and pragmatic attitude.

Be willing to work across the UK service function

Be willing to hold an airside driving license (driving license required to access this).


18th edition



Have experience in using PLC’s and diagnostics

Have experience in training/coaching

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