Benefits Administrator

Benefits Administrator

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, United States of America.
Full time
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The Benefits Administrator is responsible for local administration of Benefits, Wellness & Leave of Absence programs and employee inquiry resolution. This role is accountable for resolving escalated queries from Tier 1. The specialist possesses knowledge of benefits processes and regulations and is aware of its impact on participants. This person makes recommendations regarding health and wellness offerings and works with Benefits Broker and vendors to deliver comprehensive Health, Welfare, Retirement and Wellness offerings. The Benefits Specialist reports to the Manager of Compensation and Benefits and works closely with Vanderlande’s Payroll, Tier 1 HR Service Agents and HR Advisor teams.

Service Delivery

  • Provides daily advice and solutions to US employees on Benefits, 401k Plan, Leave of Absence matters and translates into local policy where needed
  • Present benefits overview during new hire orientation and serves as a helpful resource to newly hired employees
  • In conjunction with the benefits broker, oversee annual open enrollment, ensuring that employees are educated on benefit offerings and timelines
  • Responsible for maintaining the local knowledge base with pertinent Benefits information
  • Partners with benefits broker and Comp & Ben Manager to formulate and deliver a comprehensive wellness campaign
  • Coordinate Wellness programming ensuring that physical, financial and mental Wellness programs are executed appropriately
  • Possesses a strong working knowledge of enabling technologies, systems (e.g. Workday) and processes, ensuring high quality service delivery
  • Process qualifying life events and communicate with employees accordingly
  • Partners with LOA third party vendor, HR Advisors, and in-house labor attorney to ensure employee LOAs are compliant with company policies and federal regulations  
  • Partners with third party vendor to ensure timely and accurate COBRA administration
  • Partners with Service Award vendor to ensure delivery of milestone service awards to employees timely and accurately
  • Responsible for vendor billing and payroll reconciliation
  • Perform internal audits as needed

Continuous Improvement

  • Responsible for collaborating with local People Services Lead and Comp & Ben Manager to understand and implement processes, focusing on employee experience and continuous improvement of benefits, and LOA processes
  • Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
  • Be part of (one or more) Capability Expert Communities to bring in the functional perspective in the overall maintenance and improvement of the HR Capabilities

Competencies & Qualifications

  • Customer Centric
  • Responsive
  • Confidential & Trustworthy
  • Drives Results
  • Nimble Learning
  • Collaborative
  • Effective communicator and presenter


  • Five years of experience in administering local Benefits, Leave of Absence programs and policies
  • Knowledge of Benefits and LOA federal regulations and laws
  • Experience working as an employee-facing Benefits service delivery professional
  • Experience working with an HRIS system, preferably Workday
  • Basic project management skills