Are you our upcoming technical service expert?
And do you want to be an expert in controls technology who likes solving puzzles? We are now offering you the opportunity to learn from the best experts!
Your department
The Service Desk is part of the Service Deployment Organization organization. The primary task is to support (24/7) the operating software of customers within our market segments Airports, Warehouses and Parcels systems. Our Service Desk is an internationally operating service organization for our customers in the Airports, Warehousing and Parcel business units. Service Desk teams all around the globe work together to make sure systems are available around the clock for our customers to use. Apart from the traditional service delivery aligned with ITIL (Incident, Problem & Change Management) we are also dedicated to developing ourselves as a business partner for our customers; and we are looking for talented people to help us!
Your position
As Controls Support Engineer in the Automated Storage and Retrieval Systems (ASRS)-team you will start in an education program to learn the low-level controls software of our material handling systems. You become a technical expert, getting more and more responsibilities. Besides the education, you and the other team members are responsible for quickly solving errors and other issues on our customers’ systems. You’ll trace and correct incidents and you are responsible for logging and monitoring these tickets in our service management tool. If an incident can’t be solved on-the-spot you’ll carry out a quick fix and coordinate the incident to the specialists. After the incident is restored you analyze the cause of the incident and come up, together with the team, with solutions to prevent recurrences. The majority of these support tasks are carried out from our office via VPN connections 24/7. For our local service organizations (worldwide), you and your colleagues are the contact for low level controls software related problems that cannot be resolved locally. You therefore form an important link between the different service organizations and internal departments, while regularly communicating directly with customers.
Your profile
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As a Controls Support Engineer you have frequent customer contact, so it’s important to have good communication skills. You can analyze problems very well, you ask the right questions, you listen to the customer and you can translate your findings into a technical solution.
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Education at bachelor level in a technical subject
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Relevant working experience is preferred but we are willing to train you as a controls expert!
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You have a strong affinity with controls technology
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You have excellent communication skills
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You are able to speak, read and write at Business level English
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You are willing to work in a 16/5 schedule and be part of a stand-by schedule for the nights and weekends together with the team (incl. shift allowance and stand-by compensation)
Your team
If you love working in an international organization and interacting with diverse cultures daily, then Vanderlande is the place to be. Your team consists of 15 motivated engineers with a technical background. It is a healthy mix of young talented and seasoned professionals. We are an important part of the Service Desk.
Together we provide 24×7 support to contribute to our goal of a happy customer! No challenge is too big!
How we do this? With dedication, collaboration and by learning from each other. Of course, there is room in our team for a healthy dose of humour. We want you to enjoy coming to work!
Our company
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.
This is embraced by our Vanderlande Academy and International Talent Development programs, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands). If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com
Your application
If the role of Controls Support Engineer appeals to you, please contact daniela.waeltermann@vanderlande.com