ICT Support Engineer

Department:

The ICT Operations & Core Systems department is responsible for the technical backbone of the organization's information and communication technology (ICT) systems. This department is divided into several sections including Infrastructure, Workplace, ICT Service Centre, Asset Management, and Collaboration Services. The ICT Service Centre is a department responsible for providing technical support to end-users within an organization. They are staffed with skilled technicians who respond to requests for assistance, troubleshoot and resolve technical issues related to hardware, software, or network systems that end-users may encounter. Their goal is to ensure that end-users can work productively with minimal disruptions by providing timely and efficient technical support, guidance, and training. The ICT Service Centre is critical in minimizing downtime and increasing overall productivity within the organization.

What will you be doing

Our company is seeking an outgoing, empathetic, and supportive Senior Skilled First Line Support Engineer with Network Experience. As a senior member of our team, you will be responsible for providing first line support to our internal organization while sharing knowledge and creating a constant shift left to promote self-service. You will play a critical role in knowledge transfer within the first line and ensuring that our customers receive the best possible support. You excel at communication, building relationships, and collaboration. You are emotionally intelligent, creative problem solvers, and promote a positive team environment.

The ideal candidate will possess technical skills to support an ICT environment and have experience working with networks. However, the ability to communicate clearly and effectively with customers and team members is equally important. You will be a contact person for others, and you must have a passion for helping others, be willing to learn, and work on continuous improvement and development.

Key Responsibilities:

• Provide first line support to our customers, including troubleshooting and resolving technical issues related to hardware, software, and network systems.

• Create a constant shift left to promote self-service and keep the support team challenged.

• Ensure knowledge transfer within the first line and that our customers receive the best possible support.

• Communicate clearly and effectively with customers and team members.

• Work collaboratively with a diverse team of individuals with varying levels of experience.

• Continuously improve and develop your technical and soft skills.

What do we ask from you:

• Experience working with networks and providing (skilled) first line support.

• Strong troubleshooting skills and good at resolving technical issues.

• Excellent communication skills and a passion for helping others.

• An open character and a willingness to work collaboratively with a diverse team of individuals.

• A desire to learn and continuously improve your technical and soft skills.

• Knowledge of FMIS like TOPdesk.

• Understanding of campus LAN/Wi-Fi technologies, preferably with knowledge of Aruba switches, access points, and Aruba ClearPass.

• Understanding of network automation is an advantage, preferably with knowledge of Ansible.

We are an international company with team members working from all over the globe. We value diversity and believe that our differences make us stronger. If you are a senior skilled first line support engineer with network experience and the above-mentioned qualities, we encourage you to apply today.

Our company

Vanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants such as Walmart, which seamlessly integrate innovative systems, intelligent software and life-cycle services.

If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.

You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.

To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.​

This position offers a competitive salary range of € 3.900 to € 4.700 gross per month Through exceeding performance expectations, you even have the possibility to grow outside this scale. 

On top of your fixed salary you’ll receive the following secondary benefits:​

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).​

• Flexible working hours.​

• A hybrid workplace (40% working from home and 60% in the office).​

• Commuting allowance, including full reimbursement of travel by public transport.​

• Working from home allowance.​

• Collective pension scheme and discount on additional health insurance.​

• On-site company health centres with a gym, physiotherapists and occupational therapists.​

• Vanderlande Academy and training facilities to boost your skills.​

• A variety in Vanderlande Network communities and initiatives.​

• And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande is an equal opportunity employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your application

If the role of ICT Support Engineer appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Misha Wittkowski) on +31 413 49 3230.

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