Key Account Manager Changi Airport

Key Account Manager Changi Airport

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Singapore II, Singapore.
Full time
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Key Account Manager


Key Account Management (KAM) is an important pillar in the How to Win strategy of Vanderlande to achieve our future growth ambitions. We focus on a limited amount of Key Accounts and support them to become more successful, to benefit from their growth. The Key Accounts drive our innovation and jointly we create new market leading solutions to be seen as Industry Leader. With KAM we build long term strategic partnerships, ensuring repeating business and sustainable profitable growth.

The Key Account Manager is orchestrating a Key Account team that consists of business development, project execution, service and supporting functions. The team’s main goals are to secure future business, optimising daily operations and servicing of our solutions, as well as develop strategic, long-term relationships at multiple levels with our customer.

You are responsible for the following main tasks and activities:

  • Executive/owner of the Key Account across all Vanderlande functions and departments, responsible for ensuring the provision of all agreed projects, services and support:

    • Collaboration: between the customers and our colleagues across multi-functional departments and multi-geographical offices

    • Relationship: from transactional supplier towards strategic supplier, forming a strong long-term partnership

    • Financials: order intake and revenue, contribution margin (CM) and the return of the KA investment (ROI)

    • Customer satisfaction: daily performance of our solutions at the customer and an excellent execution of our projects and services

  • Represents the Key Account needs in the Vanderlande organisation and provides mature and realistic advice to the Vanderlande organisation how to deal with various business opportunities which may arise

  • Develop long term strategy and early engagement model for specific opportunities

  • Aligns resources (sometimes within different customer centres) and sets internal and external governance structures

  • Actively collaborates and aligns with Management Team of Customer Centre

  • Develops a clear understanding of the Key Account needs, wishes and dreams and translates this into a sound value proposition

  • Business partner, at executive level, of the Key Account by providing (amongst others) consult, benchmark analysis, new business models and innovative solutions.

  • Sets the appropriate targets for order intake, revenue, CM, innovation etc. and monitors the progress and execution

  • Maximises the lifetime profitability of the customer to Vanderlande

  • Shares learnings on KAM processes and practices across the business in pursuit of improvement across all accounts

Your Profile

  • Bachelor or Master’s degree;

  • Strong leadership, strong influencing skills and strong communication capability

  • 10 years successful experience in similar role for a similar size company

  • Able to successfully build and drive high performing teams

  • Strong in communication and motivational skills

  • Excellent customer relations experience and experience in negotiating with customers

  • Based in Singapore

Our company

Vanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS, DHL and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, which seamlessly integrate innovative systems, intelligent software and life-cycle services.

If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.

You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.

To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…

Our Offer

This challenging position offers the chance to contribute to the growth and profitability of Vanderlande Industries, a company which is already years in a row chosen as “Top employer” in the Netherlands.

We offer a fulltime position in an informal, professional work and technical innovative environment with a lot of possibilities to develop yourself.

Besides your salary, we offer you the following:

  • Flexible working hours

  • Training possibilities

  • Travel compensation

  • Collective Pension and insurance

Your application

If the role of Key Account Manager appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter.

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