Senior Service Key Account Manager Parcel

Senior Service Key Account Manager Parcel

Bewirb dich hier
Arbeitsbereich
Ort
Veghel, Netherlands. Barcelona Office, Spain.
Vertragstyp
Full time
Bewirb dich hier

Would you like to become responsible to further build the service management structure for our Parcel Key accounts in the EMEA-LATAM region?

In close collaboration with the colleagues who are serving these customers on a daily basis in the various regions you will prepare the business to be ready for the next level partnership with our customers. You will review and optimize all aspects of our organization, people, processes and technology. Goal is to build strategic, long-term partnerships with these customers where Vanderlande is perceived as an important business enabler for their business processes. In this role, together with service contract managers, service account managers, RMR project managers and other team members, you will have close contact with our customers on operational and tactical/ strategic level. Also you will play a prominent role in a team with the other functional disciplines like sales, solution engineering, project execution to contribute in creation and successful execution of key account plans.

Your role

As Senior Service Key Account Manager Parcel you will interact with various internal and external stakeholders on multiple levels. The goal is to build and further extend a next level partnership with our key account customers. This by identifying customer needs and overseeing service delivery within the business context together with an international and multidisciplinary team.

Your day to day activities will therefore be dynamic, amongst others you take care of:

  • Manage, govern and coordinate service delivery throughout the region;
  • Further build the service management structure to be ready for next level partnership;
  • Review and optimize Parcel organization, people, processes and technology;
  • Intensify our relationship with key account customers on tactical and strategic level;
  • Set-up new services, extend service delivery activities and implement services to other geographic areas;
  • Actively support on (major) incidents, problems, changes and manage the lifecycle of the solution;
  • Service performance monitoring and reporting including contractual customer meetings, manage risk, issue and expectations;
  • Continuously improve the performance of our service activities based on a structured roadmap;
  • Identify customer needs and opportunities whereby you continuously improve the relationship and contract with our customer;
  • Play a prominent role with the other functional disciplines like sales, solution engineering, project execution to contribute in creation and successful execution of key account plans.

Your profile

  • You have a Technical degree on Master level,
  • > 10 years international experience in service or commercial roles,
  • Natural leader (combination of people & technical skills) and a strong customer focus,
  • You have proven contract management (SLA) and negotiations skills,
  • Ability to balance short and long term objectives with the customer,
  • Preferably a background in automated handling systems, the capital goods industry, IT and/or system integration business,
  • Preferably parcel experience,
  • Mature sparring partner on a senior and executive level at both customer as well as internal,
  • You are customer oriented, proactive to reach determined goals, structured and have a drive for continuous improvement,
  • You have excellent communication skills, in writing and speaking, in the English and the Dutch language,

What we offer?

This position offers a competitive salary range of € 5.300 – € 7.100 per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale. 

On top of your fixed salary you’ll receive the following secondary benefits:​

  • 40 vacation days (20 statutory days and a flexible budget worth 20 days).​
  • Flexible working hours.​
  • A hybrid workplace (40% working from home and 60% in the office).​
  • A Health & Wellbeing budget worth €300,- per calendar year.
  • Commuting allowance, including full reimbursement of travel by public transport.​
  • Working from home allowance.​
  • Collective pension scheme and discount on additional health insurance.​
  • On-site company health centres with a gym, physiotherapists and occupational therapists.​
  • Vanderlande Academy and training facilities to boost your skills.​
  • A variety in Vanderlande Network communities and initiatives.​
  • And a great company restaurant and coffee bar with barista.

Your application​

If the role of Senior Service Key Account Manager appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter.

For more information, please contact Stef Alferink (recruiter) by phone +31 413 755 087

Mehr Life Cycle Services jobs

Functional Application Consultant (ITSM)

Veghel, Netherlands

Are you a functional consultant, experienced in designing and implementing ITSM solutions, and are you attracted by concepts such as...

Mehr

Automation Support Expert

Veghel, Netherlands

Are you the technical guru (female or male) that we seek? Do you love combining technology with travel? Then this...

Mehr

Controls Support Engineer

Veghel, Netherlands

Ben jij onze aankomende technische service expert? En wil je een expert in besturingstechnologie zijn die graag puzzels oplost? We...

Mehr

IT Service Sales Consultant (m/w/d)

Dortmund, Germany
Veghel, Netherlands

Ja, wir sind schon echte „Wow-Maniacs“. Weil wir aus dem Stand heraus Großes schaffen, im Kopf beweglich bleiben und immer...

Mehr

Service Automation Engineer

Veghel, Netherlands

Are you our upcoming technical service expert? And do you want to be an expert in control technology who enjoys...

Mehr

Controls Support Expert

Veghel, Netherlands

Ben jij de technische goeroe (vrouw/man) die wij zoeken? Vind jij het leuk om techniek te combineren met reizen? Dan...

Mehr

IT Service Sales Consultant

Dortmund, Germany
Veghel, Netherlands

Within Vanderlande, you will be in the IT & Remote Services department as part of the Service Deployment Group. The...

Mehr

(Senior) Service Account Manager

Veghel, Netherlands

As Service Account Manager you make the difference for the customers assigned to you! Your motivation and drive is to manage...

Mehr

Field Service Engineer

Dordrecht, Netherlands
Ridderkerk, Netherlands
Veghel, Netherlands
Venlo (DE), Germany
Zaltbommel (DHL), Netherlands

Ben jij de teamplayer die het leuk vindt om continue technisch uitgedaagd te worden in een dynamische werkomgeving, waarbij je...

Mehr

Spare Parts Sales Engineer

Veghel, Netherlands

(Senior) Spare Parts Coordinator We are seeking a talented professional with a proven track record in spare parts coordination. The...

Mehr

1st line Service Desk Engineer 24/7 Shifts

Veghel, Netherlands

Service Desk Engineer Vind jij het leuk om bezig te zijn met oplossingen voor technische vraagstukken in een dynamische werkomgeving...

Mehr