Overview:
Are you a Controls Engineer with a talent for Allen-Bradley PLC systems and a drive to keep cutting-edge automated material handling solutions running smoothly? Do you thrive in a dynamic environment where you can apply your expertise both remotely and on-site? If so, we want you to join our North American Service Center (NASC) team!
In this critical role, you'll ensure the reliability and efficiency of our systems by expertly troubleshooting, managing incidents, and optimizing performance. The first year will involve significant project work, so you must be ready to travel and work away from home for extended periods.
What You'll Do:
- Incident Resolution & Diagnostics: Swiftly diagnose and resolve complex incidents related to automated material handling systems to minimize downtime.
- PLC System Expertise: Diagnose, repair, prevent, modify, maintain, and commission Allen-Bradley PLC systems.
- Network & Communication: Troubleshoot and optimize various bus networks, including Profibus, ASI bus, Profinet, and TCP/IP.
- Data Analysis: Proactively analyze log data to identify and resolve potential system issues.
- IT System Integration: Work proficiently with IT systems relevant to industrial automation.
- Technical Support: Apply your comprehensive knowledge of electromechanical and networking systems, with a strong focus on Allen-Bradley PLCs, to provide top-notch technical support.
- On-Site Support & Commissioning: Provide essential on-site support for troubleshooting, commissioning, and critical system maintenance during projects, peak customer periods, and system updates.
- Documentation & Escalation: Maintain accurate incident documentation and effectively escalate complex issues when necessary.
What You'll Bring:
- Education: A Bachelor’s degree in engineering or a related technical field.
- Experience: A minimum of 3 years of experience in controls technology, specifically with Allen-Bradley PLC systems.
- Hands-On Skills: Proven hands-on experience with controls and PLCs.
- Technical Proficiency:
- Strong Allen-Bradley PLC experience.
- Strong understanding of Low-Level Controls (LLC) and industrial networking systems.
- Work Style:
- Ability to work independently and prioritize tasks effectively.
- A strong team player with a solution-oriented mindset.
- Excellent analytical and problem-solving abilities.
- Commitment to continuous learning and professional development.
- Exceptional written and verbal communication skills.
- A strong service-minded approach.
Work Environment:
This is a full-time role within a dynamic call center and field environment. You should expect:
- Up to 70% travel to customer sites across North America.
- Occasional opportunities for international training.
- The ability to access and navigate industrial sites for inspections.