Are you a technical service expert?
Industrial Automation requires a new generation of Controls Engineers, this role is rapidly changing to a more demanding role to address the ever-changing operational technology (OT) in the production environment together with our customers. Within Vanderlande we follow this new trend and therefore we are looking for you to strengthen our team!
As Service Commissioning Engineer Controls you will work within our Global Service Desk organisation.
You will be part of a team dedicated to supporting an international key customer. Together with your team you are ensuring an excellence of service providing timely support, delivered in a professional way and adhering to the contractual SLA’s
As Service Commissioning Engineer Controls you are responsible for providing operational excellence support for a wide variety of customer specific software programs from the Operational Technology systems developed on equipment control level.
Our systems are controlled by the FSC (Flow system controller), a Vanderlande specific product which integrates the state-of-the-art technology in the automation industry. This configurable equipment controller is used to build automatic sortation systems within the Airports, Warehousing and Parcel segments. Since problems can occur anywhere in the system, analyzing problems often requires data analysis, logical reasoning and troubleshooting the system components.
System components include the industrial computer with configurable FSC software application (XML/C++/C#/QNX), programmable controllers (Siemens S7), industrial networks (Profinet/Profibus/AS-I/Industrial Ethernet) and numerous industrial low-level equipment.
You handle Incidents, Problems, Changes and Services Requests that are dispatched by the 1st and 2nd level Service Desks.
Your main focus is analyzing, troubleshooting incidents and create solutions at the customer site. You analyse the cause of the incident and come up with solutions to prevent reoccurrences and minimizes the impact of incidents that cannot be prevented (problem management). You'll then prepare, implement and test the agreed changes and implement a permanent solution (change management).
Performing health checks independently, advising on modifications to systems, performing quality assurance and taking care of the seamless integration during Service- and Product Take Overs are your daily activities as well.
You participate actively in the development and implementation of improvements (technology, processes and tooling) because you and your colleagues are the contact person for operational technology software related problems that cannot be resolved locally. Therefore, you are an important link between the different internal service organisations, technology departments and the different business units.
As an Service Commissioning Engineer (Controls) you have frequent customer contact, so it’s very important to have excellent communication skills. You analyze problems, you listen to the customer needs and you can translate this into technical solutions;
Bachelor Degree in a technical subject e.g. Mechatronics, Electrical Engineering, Software or Industrial Automation
You have 2 years relevant working experience with Operational Technology and Siemens PLC during commissioning, installing and debugging in an international environment
Kowledge of C++, Qnx and Webfactory
Knowledge of field buses e.g. PROFINET, ASi and networks is an advantage
You have strong analytical capabilities, together with an entrepreneurial and pro-active approach
You are eager to learn and have the ability to continuously improve the technology, processes and yourself
Willing to work in a stand-by schedule together with your team
Willing to travel extensively around the world up to about 80% of your time
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.
This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).
If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com
If the challenging profile of Service Commissioning Engineer (Controls) appeals to you, apply now by filling in the application form and uploading you CV and cover letter. For more information about this vacancy, please contact Mirre Sengers, Senior Recruiter (+31 413 493 279)