As a Service Development Consultant/ Maintenance Engineer you will be the resident expert on Vanderlande equipment and products (ICS, Adapto, and VIBES) and provide technical support for resolving onsite issues. The role will be a hybrid of an operational and technical role. This role will create Lifecycle plans for future RMR work and support existing and new and emerging technologies at North American sites.
Key Role
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Technical Support for all North American Vanderlande Equipment and products (ICS, Adapto, and VIBES)
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Primary contact for North America Vanderlande Equipment and products (ICS, Adapto, and VIBES) with the respective product owners
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Primary successor to knowledge transfer from key individuals in the current organization
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Primary contact for all new and emerging technologies
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Become a primary ICS, Adapto, and VIBES resource for the NA Sales Engineering team
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Champion continuous improvements in all field ICS Adapto and VIBES issues with respective product owners and research and development teams.
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Develop site-specific lifecycle road maps based on product roadmaps.
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Provide technical and operational support for all North American sites.
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Onsite assessments and technical/ operational support for all North American sites.
Requirements
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Technical degree and a strong interest in Industrial Automation and Customer Services (B2B),
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Experienced in service optimization, as a management consultant and project or program manager
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Field of expertise is preferably asset management, service operations, logistics or intralogistics, capital goods, system integration
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Excellent communication, presentation, and negotiation skills
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Fluently in English (in written as well as in spoken)
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Independent, self-confidence and team player
Travel
This role requires availability to travel domestically and/or internationally (30-50%).
Responsibilities
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At a tactical level support, the service department to improve their service operations in a standardized way (scalable)
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Provide real-time 3rd line technical and operational support to customers in North America
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Support customer centers in the development and defining of Life Cycle Service strategy.
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Development and drive of the Life Cycle Service strategy and align service propositions that identifies and answers (current as well as future) customer needs
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Developing value adding propositions and business models for Services.
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Focus on continuous improvement, project- and program management skills.
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Uniform and standardize the service offering and service delivery
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Provide guidance and verification of service solutions during tender processes, in order to scale up our life cycle services offering to our customers while maintaining consistency and quality in delivery
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Actively maintaining/aligning contact with Service Account Managers regarding the service strategy, providing support in increasing the service turn over e.g. by helping to prepare and submit BID’s
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Uniform and standardize the service offering and service delivery
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Setting standards for services activities and developing initiatives to improve performance (efficiency and customer satisfaction) and implementing these standards in Customer Centers
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This is a full-time, exempt position, eligible to receive an hourly rate and to participate in an annual performance bonus program. The salary listed represents the maximum and minimum starting base pay for this position as of the time of posting. Final salary rate offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Salary: $145,000- $156,000
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.