Service Management Intern
Location: Marietta, GA
Type: Internship (Part-Time/Full-Time)
Department: North America Services, Amazon
Reports To: Senior Service Contract Manager
Overview:
We are seeking a motivated and detail-oriented Service Management Intern to join our team. This internship provides an exciting opportunity to gain hands-on experience in a fast-paced environment, where you’ll support critical service support initiatives. You’ll play a key role in developing metric based reports, developing & maintaining customer relationships, and assisting with the overall success of the department.
Responsibilities:
- Developing reports to illustrate service performance operationally & financially
- Assist with selling non covered opportunities at the various Amazon sites
- Assist the team with the planning and coordination of non-covered work
- Assist the Quality Engineering team with any project planning
Qualifications:
- Currently pursuing a degree in Business.
- Strong organizational and multitasking skills.
- Familiarity with data analysis tools like Qlik Sense or Power BI is a plus.
- Excellent written and verbal communication skills.
- Proactive, resourceful, and eager to learn.
- Ability to work collaboratively in a fast-paced dynamic environment.
Benefits:
- Gain hands-on experience in account management, and service management.
- Experience with customer relations and working collaboratively with the customer.
- Opportunity to develop professional skills in account management, customer relations, and sales support.
- Networking opportunities with industry professionals.