1 September 2020
Communication or Business Administration
Dutch and/or English
Operational communication to internal customers and external suppliers needs to be more efficient. It is too time consuming and it does not fully answer the questions (right first time). We want to reduce the number of e-mails and increase the satisfaction of our customers. Therefore, we want to optimize the use of TEAMS within the WSS community to reduce emails. People also need to be able to find answers to their questions which is why we want to improve our Intranet information. Next to that we want to standardize communication by using the existing service management tool Top desk or another tool which also measures quality/Quantity and SLA’s.
Within the Shared Service Centre you will be part of the WSS Service Hub that is being set up. This service hub will answer 1st line questions in the area of Travel, P2P, Service locations, Lease, company cards and in the future for more WSS departments.
Tasks / responsibilities
- Define bottlenecks of the communication errors
- Proposal of improvement measures that can be taken to improve 1st line communication
- Propose on how to use TEAMS more often in the community
- Set up Top Desk for AP
- Online communication training proposal
- Good communication skills
- Affinity with IT solutions/ finance / shared service processes
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