Control Room Team Leader

Control Room Team Leader

Toronto/Ontario, Canada.
Contract type
Full time


Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has over 9,000 employees, of whom 1,900 are in North America, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing order intake of more than 1 billion euros, it has established a global reputation over the past seven decades as an exceptionally reliable partner for value-added automated material handling solutions.

Vanderlande has recently built a large advanced automated warehouse for one of the largest retailers in the world in Canada.

You will play a pivotal role in our support of this state-of-the-art warehouse. You will lead your maintenance team and work closely with other teams to ensure efficient on-time preventive maintenance and swift troubleshooting when incidents arise with the material handling systems.

The ideal candidate for this position has a strong understanding of warehouse operations, is comfortable with high-tech systems and automation, is customer service oriented, has experience in leading teams, and is committed to maintaining the highest standards of safety and efficiency.

This role is crucial to our mission of providing the best service to our customer to make sure their business can thrive in Canada.

Essential Functions (Job Duties and Responsibilities): 

  • Promote and manage compliance with all relevant company policies and government regulations including, but not limited to: OSHA, company health and safety plans, contingency plans, and company training.
  • Lead by example through results-focused, people-centered direction, feedback, and coaching.
  • Develop effective processes to maintain system performance through shift changes, high volume periods, and irregular operations in conjunction with other stakeholders
  • Manage a team of control room operators who monitor system and respond to alerts and alarms
  • Manage employee schedules and daily work assignments in conjunction with other stakeholders
  • Participate and lead (as necessary) team, site, and customer meetings to ensure open, effective communications centered on collaborative efforts to meet production goals
  • Train and coach, the control room operators on the system and the standard operating procedures
  • Follow established escalation guidelines in the event of system downtime or irregular operations
  • Prepare and maintain reports and records on the system performances, issues, and improvements
  • Manage the recruitment, scheduling, and training of temporary workers from a third-party agency for cleaning and unjamming tasks
  • Ensure the compliance of the temporary workers with the system standards and safety procedures
  • Coordinate with the agency on the feedback and performance of the temporary workers

  Required Education and Experience:  

  • Minimum 3 year technical experience in an industrial environment
  • Experience working in stressful environments like a control room
  • 2 years of prior experience as a Control Room operator 
  • Valid Driver’s License 

Preferred Qualifications: 

  • Bachelor’s Degree in Engineering
  • Minimum of 2 years Material Handling Experience 
  • Minimum of 1 year CMMS Experience preferred 

Knowledge-Skills-Abilities (Competencies): 

  • Self-Starter and Pro-active 
  • Detail Oriented and Stress Resistant 
  • Strong Microsoft office skills – Excel, Word, Power Point and Outlook
  • Customer Service Mentality
  • Innovative and Self Assured 
  • Decision Making Ability 
  • Adaptable 
  • Strong leadership skills, troubleshooting and problem solving skills 
  • Organizational and time management skills
  • Team player 
  • Strong verbal and written communication skills 
  • Proactive and strong work ethic and initiative; who would like to grow and develop within the organization. 
  • Working knowledge of computers and equipment 
  • Ability to solve problems under pressure 
  • Pro-active attitude towards process improvement  
  • Ability to work independently  
  • Knowledge of OSHA and safety practices 
  • Reliable with a can-do attitude

Position Type/Expected Hours of Work: 

This is a full-time position / Office hours with exceptional replacement 


This position requires no travel.   

Supervisory Responsibility: 

Supervises employees 

Work Environment and Physical Demands: 

  • This position works in a distribution center environment. They often must meet strict deadlines to maintain customer order deliveries.  
  • The worker will work indoors 
  • While performing the maintenance aspect duties of this job, the employee regularly works near moving mechanical parts. Operate and maintain equipment and measurement instruments. 
  • Frequently exposed to the material handling system, mechanical parts and vibration.  
  • They will take the lead to identify and fix mechanical problems with machinery, and they commonly work with greasy parts and tools, sometimes in uncomfortable positions. 
  • Regularly required to talk and hear through a handheld radio and telephone. The environment can also be loud because of equipment.  
  • Knowledge and utilization of PPE (i.e., safety glasses, gloves, etc.) is required. 
  • The employee at times will lift and/or move items over 50 pounds. Regularly lifting parts and tools for extended periods of time and handling equipment such as conveyor systems. 
  • Specific vision abilities required by this job include close vision and depth perception.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary range:

This is a full-time, nonexempt position, eligible to receive a base salary and to participate in an annual performance bonus program. The salary range listed represents the maximum and minimum starting base pay for this position as of the time of posting. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Salary range for this position is CAD$79,000 to CAD$84,000

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