Job Description
Function
Senior Operations & Maintenance Manager
Direct Reports
Maintenance Manager, Operation Manager, IT & Controls Engineer, Spare Part Coordinator, Maintenance Planner, Administrator/Secretary, Process Engineer
Job purpose statement
- General management of local service team (10-60FTE) and responsible for the execution of the service contract
- As a local ambassador of Vanderlande you will be responsible for the day-to-day Operation and Maintenance, Customer Satisfaction, Contract
Management, Continuous Improvement, People, Reporting and Finance
- Contact person towards the customer for all operational and technical issues
- Continuous improvement and professionalization of the site-based service team
Qualification and abilities
- Educational degree, Bachelor/Master in Engineering (Technical, Electrical/Mechanical)
- >5 years of Team lead/Management experience
- Background in automated handling systems, the capital goods industry and/or system integration business
- Entrepreneur, people manager and good communicator, who can develop long term business relationships and/or networks
- Natural leader (combination of people & technical skills) and a strong personality
- Good influencing skills
- Used to work with 3rd party service providers as sub-contractors
- Knowledge of service contracts is an advantage
- Strong customer focus and service “blood”
- Language skill: Excellent English. Additional local skill set preferred
- Drive for continuous improvement
- Is a reliable and valued liaison between Vanderlande Industries and the customer
- 24/7 attitude, planning your day is essential
- Able to think and act on a long term bases (5 years) – build, plan, and execute, vision
- Commercial drive to identify and pursue opportunities
- Safety orientated with knowledge or training to influence staff to avoid, detect and resolve safety hazards via purchased solutions or enacting procedures
Responsibilities
- Customers service contract
- Manage SLA’s as per contract and agreed with customers
- Report KPI’s to ensure efficiencies within the team
- Establish and drive local Value Office team
- Continuous improvement initiatives planned and undertaken
- Change Management (mind set of teams, new processes, upskilling)
- Personal Management
- HSE
- Final responsibility for performance of maintenance and operations on specific site
- Budget controller
- Site representative of Vanderlande Industries
- Working with Service Account Managers or region to identify possible opportunities
List of key activities
- Set-up and management responsibility for a site based service organization; staff, operations, quality, finance/P&L
- Manage and improve customer relations
- Risk & Opportunity Management
- Budget Management, cost control, warranty issues, focus on accounts receivables
- HSE responsibility
- Identify sales opportunities at existing customers
- Continues communication with head office in the Netherlands and global O&M colleagues
- Subcontract Management
- Coordination during significant incidents
- Reporting responsibilities, internal and external
- Escalation management
- Control and improve operations and maintenance methods
Work pattern
Day time and on call 24/7 for major escalations
Hay level
80
Competences
- Self- confidence / Independence
- Customer-orientation / Service provision
- Persuasiveness / Communicational skills
- Making Choices
- Stress resistance
- Entrepreneurship
- (Organizational) Sensitivity
- Maintaining relationships