Job purpose
- Deliver technical service to customers in the region, maintain served install base operation in normal include low level control (PLC), electrical and mechanical parts, as well as troubleshooting
- Maintain and develop customer satisfaction by deliver solid result, professional attitude and continual improvement of system performance.
Scope
- Preventive maintenance and corrective maintenance
- Troubleshooting and problem solving
- Evaluation system performance and continual improvement
Qualification and abilities
In the position of field service engineer you’ll make an important contribution to the goal of achieving the highest possible customer satisfaction, focusing on the continuity of customers’ processes. That means you’ll need an enthusiastic and proactive attitude and a flexible working approach.
- University degree major in automation, control engineering or mechatronics with at least 3 to 5 years relevant working experience
- Excellent reading, written and oral skills in English language
- Knowledge of controls (including PLC/industrial PCs), electrical/mechanical systems and networks related automated baggage handling systems or material handling system
Responsibilities
You will be responsible for ensuring that the preventive maintenance of our material handling systems is carried out properly, as agreed in the maintenance contracts with customers. you’ll be responsible for solving them on your own initiative.
- Participant site installation, commissioning and service take over if any
- Daily monitoring of equipment condition
- Carry out preventive and corrective maintenance on site
- The first service desk in local work with global service desk
- Solve mechanical, electrical and automation controls issues independently or by remote support
- Spare parts management and proposal to customer for make sure system operation normally
- Maintain work report properly
- Communicate with internal and customer to implement changes, e.g. retrofit, upgrade
List of key activities
- Installation, commissioning, service take over
- Prepare & execute service visits
- Report service visits and make recommendations
- Advise and perform optimizations for systems
- Analyze the performance of systems
- Solve problems
- The first service contact to response technical clarification
- Fault finding and diagnose for system hardware and control system
- Build and/or change system hardware and software configuration
- Preventive and corrective maintenance in automation control system
Additional info/ skills
- Good communication skill
- Result orientation
- Appropriate Conduct
- Customer-orientation/ Service Provision
- Decisiveness
- Discipline
- Evaluating/Judgement
- Safety Awareness
- Self-confidence/ Independence
- Stress Resistance
Work pattern
Nighttime/Daytime including stand by
Differentiator
- Set priorities, distributes work, follow up progress and quality.
- Methodologically analyzing and improving mid set
- Works systematically
- Improves own working methods
- Work under pressure
現場服務engineer_（PLC&EM）
工作目的
- 為該地區的客戶提供技術服務，保持正常的安裝基礎運行，包括低級控制 （PLC）、電氣和機械零件以及故障排除
- 通過提供可靠的結果、專業的態度和不斷改進的系統性能來保持和發展客戶滿意度。
範圍
- 預防性維護和糾正性維護
- 疑難排解和解決問題
- 評估系統績效與持續改進
資格和能力
在現場服務工程師的職位上，您將為實現盡可能高的客戶滿意度的目標做出重要貢獻，並專注於客戶流程的連續性。這意味著您需要熱情主動的態度和靈活的工作方式。
- 自動化、控制工程或機電一體化專業大學學歷，具3至5年以上相關工作經驗
- 優秀的英語閱讀、寫作和口語能力
- 了解控制（包括 PLC/工業 PC）、電氣/機械系統和網絡相關的自動行李處理系統或物料搬運系統
職責
您將負責確保按照與客戶的維護合同中的約定，正確執行我們的物料搬運系統的預防性維護。您將負責主動解決這些問題。
- 參與者現場安裝、調試和服務接管（如果有）
- 設備狀況的日常監控
- 在現場進行預防性和糾正性維護
- 第一個本地服務台與全球服務台合作
- 獨立或透過遠端支援解決機械、電氣和自動化控制問題
- 備件管理及向客戶建議，確保系統正常運作
- 妥善維護工作報告
- 與內部和客戶溝通以實施變更，例如改造、升級
重點活動清單
- 安裝、調試、服務接管
- 準備和執行服務訪問
- 報告服務訪問並提出建議
- 建議並執行系統最佳化
- 分析系統效能
- 解決問題
- 第一服務聯絡人回應技術澄清
- 系統硬體和控制系統的故障查找和診斷
- 建置和/或變更系統硬體和軟體組態
- 自動化控制系統的預防性和糾正性維護
其他資訊/技能
- 良好的溝通能力
- 結果導向
- 適當行為
- 以客為本/提供服務
- 果斷
- 訓練
- 評估/判斷
- 安全意識
- 自信/獨立
- 抗壓性
工作模式
夜間/白天，包括待命
差異化因素
- 設定優先順序、分配工作、跟進進度和品質。
- 方法論分析和改進中集
- 有系統地工作
- 改進自己的工作方法
- 在壓力下工作