Are you our upcoming technical service expert? And do you want to be an expert in controls technology who likes solving puzzles? We are now offering you the opportunity to learn from the best!
As IT and Service Automation Engineer (Controls) you are part of the Global Service Desk, an internationally operating service organization for our customers in the Airports, Warehousing and Parcel business units. Service Desk teams all around the globe work together to make sure systems are available around the clock for our customers to use. Apart from the traditional service delivery aligned with ITIL (Incident, Problem & Change Management) we are also dedicated to developing ourselves as a business partner for our customers; and we are looking for talented people to help us!
As IT and Service Automation Engineer (Controls) you will start in an education program to learn the low-level controls software of our material handling systems. You become a technical expert in the field of automated storage and retrieval systems, getting more and more responsibilities. Besides the education, you and your team are responsible for quickly solving errors and other issues on our customers’ systems. You’ll trace and correct incidents and you are responsible for logging and monitoring these tickets in our service management tool. If an incident can’t be solved on-the-spot you’ll carry out a quick fix and coordinate the incident to the specialists. After the incident is restored you analyze the cause of the incident and come up, together with your team, with solutions to prevent recurrences. The majority of these support tasks are carried out from our office via VPN connections 24/7. For our local service organizations (worldwide), you and your colleagues are the contact for low level controls software related problems that cannot be resolved locally. You therefore form an important link between the different service organizations and internal departments, while regularly communicating directly with customers.
As IT and Service Automation Engineer (Controls) you have frequent customer contact, so it’s important to have good communication skills. You can analyze problems very well, you ask the right questions, you listen to the customer and you can translate your findings into a technical solution.
Education at bachelor level in a technical subject
Relevant working experience is preferred
You have a strong affinity with IT and controls technology
You have excellent communication skills
You are business fluent in English
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.
This is embraced by our Vanderlande Academy and International Talent Development program, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands). If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com.
If the role of IT and Service Automation Engineer (Controls) appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Michelle van der Schoot, Senior Recruiter on 0413-495288 or email@example.com.