Service Contract Manager Nordics

Service Contract Manager Nordics

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Oslo Office, Norway.
Contract type
Full time
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Would you enjoy being responsible for customer contract management in an international setting? Do you have excellent organizational and communication skills and wish to further develop these? Then the Service Contract Manager position could be a good fit for you!

Our organization 

Vanderlande is the global leader for value-added logistic process automation and a leading supplier of process automation solutions for warehouses as well as at airports and in the parcel market. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career. Established in 1949, Vanderlande has over 7,500 employees in over 100 countries, all committed to moving its customers' businesses forward. With a consistently increasing order intake of more than one billion euros, we have established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions

Your department – Nordic Branch

The Nordic Branch office is at an attractive location in Lysaker, Oslo and we are represented in 5 countries, and manage 45 service contracts for some of Vanderlande's largest customers within Warehousing, Airports and Parcel. Our promise is to supply the “best in class” services to our customers so we can improve the competitive position of our customers in their market.

Your position
As Service Contract Manager you will be responsible for managing multiple customers service contracts within the Nordic area. You are the sparring partner of our customers with the goal to improve our customers competitive position in the rapidly changing environment of the Warehouse, Parcel & Airport Baggage Automation business. You are profit and loss responsible for a set of customers and ready to build a solid customer relationship. You can identify and generate new opportunities beneficial for both Vanderlande and our customers.

Your main tasks will be:

  • Day to day back office administration of the service contracts using multiple digital tools.
  • Being profit-loss responsible for the service contracts assigned to you through diligent implementation, managing, analyzing and optimization of them.
  • Acting as the customer's representative within the internal organization.
  • Support the customer and our global service team during incidents and the investigation of the root-cause of problems.
  • Responsible for after market sales, discussing the investment cycle with our customers, using a life-cycle plan tailored to the customer's business and their future needs.
  • Monitoring of service suppliers who deliver services to our customers against a cost effective budget.
  • Working with Vanderlande colleagues globally to ensure a seamless transition from project phase to the service organization.
  • Working with the sales team responsible for preparing and creating service contracts.

Your profile
As Service Contract Manager you will be in frequent contact with both internal and external customers building up long-term relationships. It is therefore essential that you have good communication skills to understand and direct Vanderlande's operational processes. You also have good negotiation skills and are able to convince others to do what is best for our customers. You have excellent time management skills being able to prioritize your workload accordingly.

In addition we are looking for the following:

  • You have a Bachelor or Master’s degree. We are open to a junior profile, as well as candidates with 3+ years of relevant working experience (preferably in a logistics or technical working environment).
  • You have a Continuous improvement mindset and a hands-on mentality, not afraid to take content deep-dive.
  • You act as an entrepreneur in our international environment.
  • Excellent command of  Nordic language and English.
  • Willing to travel abroad (20%).


If the challenging profile appeals to you, apply now by filling in the application form and uploading your CV and cover letter. For more information, please contact Jasmijn van den Borne (Recruiter) via

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