Vanderlande, a global leader in logistics automation with more than 9,000 employees worldwide. Our market-leading baggage handling systems and passenger solutions are active in more than 600 airports. We are also the first choice for many of the largest global e-commerce players and retailers in food, fashion, and general merchandise, dispatching billions of products every day. In addition, more than 52 million parcels are sorted by our systems every day. Come join us and take the next step in your career!
JOB MISSION
Provide assistance for incidents generated at Vanderlande’s client facilities, and additionally participate in improvements, preventive measures, and other service products.
AREAS OF ACTION AND RESPONSIBILITIES
AREA 1: Incident Management
- Provide specialized technical support for incidents and problems at the facilities.
- Management and follow-up of incidents and problems: coordination of actions with partners and other Vanderlande technical support groups and reporting to the client.
- Technical and management leadership in certain technological specialties, being a reference for the team in terms of advanced problem analysis, improvement management, and consulting for design, training for the rest of the team as well as clients, documentation of know-how, etc.
AREA 2: Other Services
- Conduct preventive maintenance visits both in person and remotely.
- Training courses for clients and the Service Desk components.
- Participate in the development of new tools and products to improve facility diagnostics.
- Generate value opportunities for the client as well as business for Vanderlande (process improvements, system performance and availability improvements, spare parts management, etc.), during maintenance visits or other contacts with the client. Participation in the execution and management of the same.
AREA 3: Client Management
- Generate a good image of Vanderlande through management, treatment, and interaction with the client.
YOUR ROLE:
- Technical Engineering or Higher Degree in automation or similar
- Automation, Electronics, Electricity, Siemens PLC Programming and Profibus/Profinet industrial buses
- 2 years min. in customer technical service in facilities
- Customer orientation
- Teamwork and support
- Analytical capacity
- Problem-solving
- Dealing with criticism and stress
- Teaching ability
WE OFFER
- 22 days of vacation, a week of holidays at Easter and Christmas.
- Hybrid Workplace (2 days in the office min.)
- Training Plans
- Flexible compensation plan