Overall experience – 10 + years.
Excellent Oral and written communication skills
5 yrs of exp in Linux and Systems administration and automation in enterprise environment Administration and installation of Linux servers (SuSE Linux Enterprise, RedHat, CENTOS/Rocky, Salt) exp with Linux in Cloud and Container platforms. Experience with tools like Docker & Kubernetes is desired.
Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10,11) (MCSA & RHCSA certifications)
Sound Knowledge of Virtualization, VMware ESXi 6 or above (VCP certification preferred).
Expert knowledge of Server hardware and monitoring concepts related to the same.
Working knowledge of enterprise monitoring tools like SCOM & Nagios would be desired.
Primary Roles & Responsibility:
Monitoring health of Datacenters worldwide & taking corrective actions.
Support virtualization & network related topics.
Provide first level contact and convey resolutions to customer issues & escalate unresolved queries to the next level of support.
Monitoring and maintaining local inventory of hardware & Software.
Experience in a fast-pace 24X7 environment, need good time management, solid communication skills, and quick response.
Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills.
Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus.
Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization.
Strong knowledge of standard hardware & software configurations, Storage and Computing preferred.
Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods.